Description
Foundations of Operations Management, Fourth Canadian Edition, by Larry P. Ritzman EBOOK PDF Instant Download
Table of Contents
Title Page
Copyright Page
About the Authors
ACKNOWLEDGMENTS
Contents
Preface
CHAPTER 1 Creating Value Through Operations
Process View
Supply Chain View
Customer Value and Competitive Priorities
Managerial Practice: Using Operations for Profit at Costco
Trends in Operations Management
Operations Strategy as a Pattern of Decisions
Equation Summary
Chapter Highlights
Solved Problem
Problems
Notes for Chapter
CHAPTER 2 Supply Chain Management
Supply Chain Strategies
Measures of Supply Chain Performance
Supplier Relationship Process
Managerial Practice: Building a Supply Chain for the Dreamliner
Order Fulfillment Process
Customer Relationship Process
Supply Chain Dynamics
Equation Summary
Chapter Highlights
Solved Problems
Problems
Notes for Chapter
CHAPTER 3 (More) Sustainable Supply Chains and Humanitarian Logistics
Environmental Performance
Managerial Practice: Recycling at Hewlett-Packard and Sims Recycling
Social Performance
Chapter Highlights
Solved Problem
Problems
Notes for Chapter
CHAPTER 4 Process Configuration
What is Process Management?
Four Key Process Decisions
Managerial Practice: eBay
Strategic Alignment
Process Analysis
Developing a Better Process
Process Configuration and Sustainability
Equation Summary
Chapter Highlights
Solved Problems
Problems
Notes for Chapter
CHAPTER 5 Capacity
Capacity and Process Choice
Measuring Capacity
Inventory
Variability
Strategically Managing Capacity
Capacity Timing and Economics
Managerial Practice: Expansionist Strategy for Capacity in the Ethanol Industry
Planning for Long-Term Capacity
Tools for Capacity Planning
Capacity and Sustainability
Equation Summary
Chapter Highlights
Solved Problems
Problems
Notes for Chapter
SUPPLEMENT 5S Waiting Lines
Why Have Waiting Lines?
Structure of Waiting Lines
Probability Distributions
Using Waiting-Line Models to Analyze Operations
Decision Areas for Management
Equation Summary
Supplement Highlights
Solved Problems
Problems
Notes for Chapter
CHAPTER 6 Inventory Management
Inventory Concepts
Economic Order Quantity
Inventory Control Systems
Managerial Practice: Inventory Systems at Celanese
Careful Inventory Management Improves Sustainability
Equation Summary
Chapter Highlights
Solved Problems
Problems
Notes for Chapter
CHAPTER 7 Quality and Process Improvement
Quality: A Management Philosophy
Customer Satisfaction: Definitions of Quality
Costs of Quality
Employee Involvement
Managerial Practice: Quality and Performance at Steinway & Sons
Continuous Improvement
Systematically Improving Quality
Statistical Process Control
Constructing SPC Charts
Process Capability
International Standards
Equation Summary
Chapter Highlights
Solved Problems
Problems
Notes for Chapter
CHAPTER 8 Lean Systems
Just-In-Time Philosophy
Leaner Supply Chains
Process Characteristics of Lean Systems
Designing Lean System Layouts
The Kanban System
Managerial Practice: Lean Systems at the University of Pittsburgh Medical Center Shadyside
Value Stream Mapping
Implementation Challenges
Integrating Sustainability into Lean Systems
Equation Summary
Chapter Highlights
Solved Problem
Problems
Notes for Chapter
CHAPTER 9 Managing Projects
New Service or Product Development Process
Organizing Projects
Planning Projects
Managerial Practice: Despite Project Delays, Bridge Retrofit a Modern-Day Miracle
Monitoring and Controlling Projects
Sustainability as a Key Project Objective
Equation Summary
Chapter Highlights
Solved Problem
Problems
Notes for Chapter
CHAPTER 10 Location and Layout
Factors Affecting Location Decisions
Locating a Single Facility
Managerial Practice: Location Challenges at Starbucks
Locating a Facility Within a Network of Facilities
Layout Planning within a Facility
Designing Flexible-Flow Layouts
Designing Line Process Layouts
Location Offers a Means to Improve Sustainability
Equation Summary
Chapter Highlights
Solved Problems
Problems
Notes for Chapter
CHAPTER 11 Managing Demand and Forecasting
Demand Patterns
Managing Demand
Designing the Forecasting System
Judgment Methods
Causal Methods: Linear Regression
Time-Series Methods
Choosing a Time-Series Method
Using Multiple Techniques
Demand Management and Forecasting Underpin Sustainability
Managerial Practice: Combination Forecasts and the Forecasting Process
Equation Summary
Chapter Highlights
Solved Problems
Problems
Notes for Chapter
CHAPTER 12 Operations Planning and Scheduling
The Purpose of a Sales and Operations Plan
Sales and Operations Plans
The Planning Process
Using Software to Assist With Planning
Implementing the Operations Plan: Scheduling
Managerial Practice: Scheduling of Resources at Air New Zealand
Chapter Highlights
Solved Problems
Problems
Notes for Chapter
CHAPTER 13 Resource Planning
Enterprise Resource Planning
Material Requirements Planning
Planning Factors
Outputs from MRP
Managerial Practice: Material Requirements Planning at Winnebago Industries
Resource Planning for Service Firms
Chapter Highlights
Solved Problems
Problems
Notes for Chapter
Name Index
